❖ Free shipping on orders over 80 EUR (Europe, US, UK and Canada) ❖

Frequently Asked Questions

General

 

Do you make custom sizes?

We do! If you like something but can’t find it in your size, contact us at guste@niole.eu with your request and we’ll do our best to accommodate you.

 

Do you offer discounts?

All of our discounts are promoted on our website and instagram account by.niole. For latest updates about discounts and sales, subscribe to our newsletter!

 

Can you customise a garment?

Yes we can! We offer individual design services for special occasions (including wedding dresses). Email us at guste.niole.eu for more information.

 

How can I choose the right size?

We make sure to provide you with specific measurements that would help you choose the right size. Visit our sizing page or contact us at guste@niole.eu for more information.

 

Can I add an item to my order?

We can’t add an item to an existing order, but you can place a new order and you can request combined shipping by emailing us at guste@niole.eu.

 

Do you offer wholesale?

We do offer wholesale periodically - contact us at guste@niole.eu for more information.

 

Shipping

For specific information about shipment visit our shipping page.

 

When will I receive my order?

Our current turnaround time is 2 - 4 weeks and delivery times for different regions are as follows:

Europe - 5 to 10 business days

US, Canada, Australia - 1 to 3 weeks

Rest of the world - 1 to 4 weeks

  

Do you ship worldwide?

Yes we do! However, currently we are not shipping to Australia due to COVID-19 ban.

 

What carrier services do you use?

We ship through Lithuanian postal service.

 

Can I track my order?

We send all packages through registered mail, so all orders can be easily tracked!

 

Can I update the shipping address on my order?

Yes, as long as you order has not been dispatched yet. Email us at guste@niole.eu if you’d like to change your shipping address (provide us with your order number, name and surname).

 

Returns

For specific information about returns and refunds visit our returns page.

 

Do you offer exchanges?

It is possible to exchange an item if the size is not the right fit, as long as the size you want is still available. In this case, you will have to cover additional shipping fees (you will not have to cover the shipment of the new item if your order qualifies for free shipping).

 

Do you offer refunds?

We do! However, the item must be in its original condition and the refund must be requested within 30 days of delivery.

 

How can I return an item?

Contact us at guste@niole.eu with your order number and name. We will then ask you to follow a return procedure. 

 

Do I have to pay for return shipping?

We cannot cover or refund any shipping costs for returned items.

 

When will I receive my refund?

When the return procedure is followed correctly, your refund will be processed within 14 days of receiving the returned item. If you’d like to return something, contact us at guste@niole.eu.

 

My order arrived damaged. What can I do?

If an order arrives damaged, we provide you with an option to either exchange it for a new one or keep the damaged item and receive a 30% refund. For this to be effective, you will need to follow our procedures. If your order arrived damaged, contact us at guste.niole.eu providing your order number and full name.

 

 

For any additional questions, don't hesitate to reach out to us by email guste@niole.eu.